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Privacy & Client Rights

Client Rights

We are committed to creating an environment where everyone is treated with dignity and respect.  As our client, we recognize you have the following rights:

  • to be treated with dignity and respect, without discrimination

  • to have professional care delivered in a safe and secure environment

  • to know about all available Somerset West Community Health Centre (SWCHC) services

  • to understand the nature of the care we suggest and its implications before receiving care

  • to refuse or discontinue treatment and to be informed of the consequences

  • to know when services are provided by a student or in the presence of a student, and to refuse these services

  • to complain about your care at SWCHC

Our Commitment to Privacy

To provide the best possible care, we need to collect and use personal health information.  Our providers work in teams to deliver high quality care and this means information may be shared among people involved with your care.

We are committed to keeping your information safe and confidential and follow the rules set out by law about collecting, using, and disclosing your personal information.  To ensure the protection of your personal information, we:

  • Have privacy policies that we follow

  • Have a Privacy Officer to answer your concerns or inquiries

  • Set up safeguards in the handling of paper, electronic and verbal personal information.

Limits to Confidentiality

We may report information to third parties without your consent:

  • If we believe you are a danger to yourself or others;

  • If we suspect that a child under the age of 16 is at risk;

  • If our records are subpoenaed by the courts;

  • If you are considered by law to be unable to make informed decisions about yourself;

  • If you have a communicable disease that must be reported to a Public Health Agency;

  • To determine or verify your eligibility to receive health care benefits; or

  • In cases of required reporting to the Workplace Safety and Insurance Board.

Accessing Your Personal Health Information

The information in your personal health records belongs to you; the record itself belongs to us.  At any time you may request to see or receive a copy of your record.  You also have the right to request a correction.

Please make an appointment with your health care provider to discuss these requests.

Questions or Concerns

If at any time you have questions or concerns about the treatment of your personal health information or the protection of your privacy at SWCHC, please don't hesitate to raise your concerns with your service provider or our Privacy Officer.

You may also contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073, or by visiting