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OUR SERVICES HAVE CHANGED, BUT WE'RE STILL HERE FOR YOU
In order to respond to the Novel Coronavirus (COVID-19) and keep you safe, we have made substantial changes to the services normally offered to you. We are limiting in-person contact at the Centre and are offering phone and virtual support as much as possible. All groups, classes and events are cancelled until further notice. More detailed information about our services changes are listed below.
If you need information about Novel Coronavirus (COVID-19), we recommend Ottawa Public Health's Website for the most up to date information.
Primary Care & Walk-In Clinics:
We are working hard to minimize transmission of the coronavirus. All non-urgent visits, as determined by your healthcare provider, will be cancelled. We are also limiting the number of people in our waiting room, and will be offering appointments by virtual care.
Urgent Primary Care: We continue to offer services by appointment only at our 30 Rosemount location Monday-Friday from 9:00 a.m. - 4:00 p.m. If you require an urgent appointment, please call us at 613-238-1220. We may offer some appointments by virtual care (e.g. telephone or videoconferencing). Please click here to learn more about our Virtual Care options. We are not offering primary health care appointments at Eccles.
Primary Care Walk-In: Starting Monday, May 4th walk-in services will be offered through virtual care available by phone and video appointment. Appointments are available Monday to Friday from 1:00 p.m. - 3:00 p.m.. To book a same-day appointment, please call us at 613-238-1220.
Other Primary Care services:
Acupuncture, Footcare & Chiropody, Nutritional/Dietitian service: These appointments have been cancelled until further notice.
Breastfeeding support: Our lactation consultant is available to provide phone support. Clients who need assistance please call 613-688-1177.
Dental Screenings: For emergency dental needs, please call one of the City of Ottawa dental clinics listed below, or you can contact the Dental Information Line at 613-580-2424 ext: 23510.
1580 Merivale Rd - 613-580-9631
2525 St. Laurent Blvd – 613-580-9632
40 Cobourg St – 613-580-9633
Groups/Classes: All of our groups and classes are cancelled until further notice. This includes Buns in the Oven, Chinese Pregnancy Circle, Health Workshops, Seniors Community Kitchen, Seniors Shopping Group, Tai Chi & Qigong, The Place to be Drop-In, Wednesday's Seniors 60+ Fitness Class at 55 Eccles, Vietnamese Drop In, Vietnamese Canadian Community of Ottawa (VCCO) programs, Well-Baby Drop In, & Wellness Clinic at 55 Eccles.
Children & Youth Programs:
Afterschool Programs: Our after-school programs are cancelled until further notice.
Headstart Nursery Schools (Nanny Goat Hill and Queensway Preschool): As per provincial directive, these services will be closed until further notice.
Playgroups & drop-in services: In-person playgroups are cancelled until further notice, but we will continue to offer sessions via Zoom meeting. Please see our Spring 2020 Parent Support Calendar to learn how to get connected to our virtual programs, and you can see our Virtual Circle time shedule here.
Community Development & Engagement:
Events: All events are post-poned until further notice. This includes our income tax clinics on March 28 & April 2 and our Good Food Market on April 2.
Rochester Heights Community House: Our community house is closed until further notice, but phone support is available at 613-237-6529. You can also email email@example.com
Yet Keen Seniors Day Centre 日健高齡康樂中心: Our drop-in Centre in closed until further notice, but outreach and phone support remains available Tue-Fri 9:30 a.m. - 3:30 p.m. at 613-232-6695.
Consumption & Treatment Services: We have modified our hours. Our CTS site is open every day from 9:00 am - 4:00 pm.
Needle Exchange & Safer Inhalation (NESI): Our drop-in program is closed until further notice, but gear distribution is available at 55 Eccles Monday - Sunday from 9:00 am - 5:00 pm. Van and outreach are continuing with regular schedules. You can contact the NESI Van at 613-761-0003.
SMART Recovery Meetings: Meetings are cancelled until further notice.
Lung Health Programs:
The lung health program continues to support new and existing clients remotely through telephone or virtual appointments through the COVID crisis. Monday-Friday 8:30 am - 4:30 pm To request an appointment please call 613-288-0163.
Classes/Groups: These are cancelled until further notice. This includes Asthma, COPD Education, COPD Exercise Drop-In run by the Family Physiology at Rosemount, Pulmonary Rehab Classes, & Seniors Chair Exercise Drop-In run by The Family Physiology at Rosemount.
Mental Health & Counselling:
Social Services Walk-in: For telephone support please call (613) 402-2499 to speak to a Community Support Worker, from 9 – 4 pm Monday to Friday.
If you do not have access to a reliable phone, Walk-in appointments are still available from Monday to Friday, 1 – 4 pm, at 55 Eccles.
Because of precautions, we request that if you have access to a reliable phone, you do not come to the walk-in in person, instead please call ahead for support in order to continue to follow the Public Health directions of physical distancing.
Single Session Counselling now available: to book a counselling session, please call (613) 402 - 2499. Counselling is offered in English and Mandarin. This service includes our Mental Health and Counselling Walk-in previously operating only on Tuesdays.
Counselling services: Counselling sessions for existing appointments have been moved to telephone sessions. For more information, please call (613) 402 – 2499.
Counselling for the Chinese community: Has been moved to telephone sessions. For more information, please call (613) 238-8210 ext. 2342.
CMHA Case Management for Vietnamese, Cambodian, and Chinese Communities: For existing clients only - phone support continues to be available, however in person appointments have been suspended. Please contact your Case Manager directly.
Practical Support for Vietnamese, Cambodian, and Chinese Communities: Phone support continues to be available, however in person appointments have been suspended. Please call (613) 238-8210 for more information
Ottawa Newcomer Health Centre
Urgent Primary Care: We continue to offer services by appointment only Monday, Tuesday, Wednesday, & Fridays from 9:00 a.m. - 5:00 p.m. Services are closed on Thursday. Please note ONHC does not have a walk-in clinic