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Privacy & Client Rights

Our Commitment to Privacy

To provide the best possible care, we need to collect and use personal health information. At Somerset West CHC, our providers work in teams to delivery high quality care and this means information may be shared among those directly involved with your care.

We are committed to keeping your information safe and confidential and follow the rules set out by law about collecting, using, and disclosing your personal information. To ensure the protection of your personal information, we:

  • Have privacy policies in place

  • Appointed a Privacy Officer to answer your concerns or inquiries

  • Set up safeguards in the handling of paper, electronic and verbal personal information.

Limits to Confidentiality

Somerset West CHC may report information to third parties, without consent:

  • If we believe you are a danger to yourself or others

  • If we suspect that a child under the age of 16 is at risk

  • If our records are subpoenaed by the courts

  • If you are considered by law to be unable to make informed decisions about yourself

  • If you have a communicable disease that must be reported to a Public Health Agency

  • To determine or verify your eligibility to receive health care benefits

  • In cases of required reporting to the Workplace Safety and Insurance Board

Accessing Your Personal Health Information

The information in your personal health records belongs to you; the record itself belongs to us. 

At any time you may request to see or receive a copy of your record. You also have the right to request a correction.

Please make an appointment with your health care provider to discuss these requests.

Questions or Concerns

If at any time you have questions or concerns about the treatment of your personal health information or the protection of your privacy at Somerset West CHC, please do not hesitate to raise your concerns with your service provider or our Privacy Officer.

You may also contact the Information and Privacy Commissioner of Ontario at 1-800-387-0073, or by visiting

Client Rights

We are committed to creating an environment where everyone is treated with dignity and respect.

As a client of Somerset West CHC, our Board of Directors and staff recognize that you have the following rights and will support you in achieving them.

You have the right to:

  • understand the type of care advised and what receiving that care will mean for you

  • expect that all care will be provided in a professional manner

  • make a complaint if you are not satisfied with your care

  • have your privacy respected

  • know that information about you will be shared only to provide quality care, ensure safety, or fulfill our legal responsibility

  • discuss your file with a service provider recognizing that client records are the property of Somerset West CHC

  • know about all available services

  • refuse treatment and be informed of what may happen if you refuse treatment

  • know when a student will be involved in your care, and to refuse such student involvement

                                                                                                                        The Board of Directors

January 2003

Reviewed October 2012