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FAQs

How long do I have to wait to get a doctor?

We are currently working down a Waiting List for ongoing primary care clients. Once that is done we will begin accepting applications again. Once on the Waiting List it can be anywhere from several months to a year to obtain a provider at SWCHC. We encourage clients to continue looking for a provider elsewhere so they find someone as soon as possible. Persons living in our catchment area can certainly come to our walk-in clinic where they will be seen by a nurse practitioner (NP) for any health concerns.

What type of counselling do you offer?

Our counselling team offers short term (up to 10 sessions) solution-focused counselling and emotional support to people struggling with issues such as: depression, anxiety, workplace stress, grief and loss, abuse, living with chronic pain or illness. Counselling is available in English, Cantonese, and Mandarin.

When are you open? Are you open on weekends?

We are open Monday to Friday with evening medical appointments available on Tuesday, Wednesday and Thursday. We are not open on Saturday or Sunday. For more detailed information please check out our hours of operation.

What is the Safer Inhalation Program?

The Safer Inhalation Program operates on the principles of harm reduction and distributes glass stems, protective mouthpieces and other materials used for smoking crack cocaine to drug users within the Ottawa area. The program provides biohazard containers and education for the safe disposal of glass stems used to smoke crack. It also provides referrals to medical and social services help and treatment programs, as well as general support to people in Ottawa who smoke crack cocaine.

Can I get help right away if I need it?

Our crisis and practical assistance program hours are from 1-4 pm Monday to Friday, no appointment is required. Our Medical Walk-In Clinic is open Monday from 1 pm to 4pm, Tuesday, Wednesday and Thursday from 1 pm to 7:30 pm, and Friday 1 pm to 4:00 pm.

What kind of programs do you offer at SWCHC?

We offer a wide variety of programs and services for people of all ages in our community. For a complete list of current programs and services, please consult our PROGRAMS page.

I have an appointment with the Physician Assistant at SWCHC. What is a Physician Assistant?

Physician Assistants (PAs) are highly skilled health care professionals who provide a wide range of medical services. PA's work under a supervising physician and are not independent practitioners. For more information click here.

Anonymous HIV Testing Program

To answer any of your questions on Anonymous HIV Testing please CLICK HERE or call 613-238-8210 ext. 2260.

 

If you still have questions, please feel free to give us a call at 613-238-8210 and our Receptionist will be happy to direct your call.